Return and Exchange Policy
Last Updated: [Insert Date]
At ClickWrap Store, we prioritize customer satisfaction and are committed to ensuring a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and exchange guidelines below.
1. Eligibility for Returns and Exchanges
- Return Period: Items can be returned within [specify number of days, e.g., 14 days] of the purchase date.
- Condition: Items must be unused, undamaged, and in their original packaging with all tags attached.
- Proof of Purchase: A valid receipt or order confirmation is required for processing any return or exchange.
2. Non-Returnable Items
- Personal Care Items: For hygiene reasons, certain products, such as cosmetics, skincare, and personal care items, cannot be returned.
- Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
3. Return Process
To initiate a return, please:
- Contact Customer Service: Reach out to us at [insert contact email/phone number] with your order details.
- Return Authorization: Once your return is approved, you’ll receive a return authorization along with instructions on how to send the item back.
- Return Shipping: The customer is responsible for the return shipping costs, except in cases where the item was damaged or incorrect.
4. Exchange Policy
- Exchanges: If you wish to exchange an item, please contact our customer service team within [specify number of days, e.g., 14 days] of receiving your order.
- Availability: Exchanges depend on stock availability. If the desired item is not available, you may opt for a refund or choose another item of equal value.
5. Refund Process
- Refund Method: Refunds will be processed to the original payment method within [specify timeframe, e.g., 7-10 business days] after receiving and inspecting the return.
- Partial Refunds: In some cases, partial refunds may be issued for items not returned in their original condition.
6. Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs, as applicable.
