Refund and Return Policy

Last Updated: October 15, 2026

At Click Wrap , customer satisfaction is our priority. We want you to be happy with your purchase of our iPhone cases and accessories. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read our Refund and Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return or exchange if:

  • You receive a damaged or defective product.
  • You receive the wrong iPhone case, model, color, or design.
  • Your order is incomplete or an item is missing.
  • The product received is significantly different from its description on our website.

Please contact us within 7 days of delivery to report an eligible issue. This timeframe does not limit any rights you may have under applicable law.

2. Return Conditions

To help us process your request, please ensure that:

  • The product is unused and in its original condition, except where inspection is necessary to identify a defect.
  • The original packaging, labels, and included accessories are retained where reasonably possible.
  • You provide your order number and a clear description of the issue.
  • Photos or an unboxing video are provided when reasonably requested to help verify damage, missing items, or an incorrect product.

Please do not send a product back before contacting our customer support team and receiving return instructions.

3. Non-Returnable Situations

Unless the product is defective, damaged, incorrect, or otherwise eligible under applicable law, returns or exchanges may not be accepted for:

  • Products damaged through misuse, accidents, or improper handling after delivery.
  • Products that have been modified or intentionally damaged by the customer.
  • Change-of-mind requests, including choosing the wrong iPhone model or color, where the product was supplied correctly.
  • Requests submitted outside the stated return period, subject to applicable legal rights.

We will assess each request fairly and in accordance with applicable consumer protection laws.

4. Exchange Policy

If you receive an eligible damaged, defective, or incorrect product, we will review your request and, where appropriate, arrange a replacement.

Replacement is subject to product availability. If the same product is unavailable, we will discuss an appropriate alternative or refund with you.

Any exchange for a different model, color, or design based on customer preference must be approved by Click Wrap and may be subject to additional charges.

5. Refund Policy

A refund may be available when:

  • An eligible returned product cannot be replaced.
  • We confirm that a refund is appropriate for a damaged, defective, incorrect, or incomplete order.
  • An order is cancelled and a refund is due.
  • A refund is otherwise required under applicable law.

Approved refunds will generally cover the amount payable for the affected product. Delivery charges will be refunded where applicable, including when required by law or when the return results from our error.

For prepaid orders, refunds will be issued through the original payment method where reasonably possible. If that is not possible, we will contact you to arrange an appropriate alternative.

For Cash on Delivery (COD) orders, we may request your preferred eligible refund method and the necessary payment details.

We will communicate the refund process and expected timeframe after reviewing and approving your request. Any applicable legal deadline will be followed.

6. Return Shipping Costs

If a return or exchange is required because we sent a damaged, defective, incorrect, or incomplete product, Click Wrap will arrange or cover reasonable return shipping costs, as applicable.

For an approved customer-preference exchange, any return or redelivery charges will be communicated to you before proceeding.

We will not charge customers return shipping fees where prohibited by applicable law.

7. Order Cancellation

You may request cancellation before your order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. If the order has already been shipped, please contact us to discuss the available options.

Any eligible refund for a cancelled order will be processed in accordance with the applicable refund terms and legal requirements.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please follow these steps:

  1. Contact Click Wrap within 7 days of delivery for an eligible product issue.
  2. Provide your order number, name, phone number, and a description of the problem.
  3. Share photos or other relevant evidence if requested.
  4. Wait for our team to review your request and provide instructions.
  5. Return the product as instructed, where a return is necessary.

Our team will review your request and contact you regarding the next steps.

9. Contact Information

For all return, exchange, cancellation, and refund requests, please contact us:

Business Name: Click Wrap
Phone: 01837-942883
Email: support@clickwrap.store
Website: https://clickwrapstore.com
Office Address: West Dhanmondi, Road 7, Block A, Dhaka, Bangladesh – 1203
Facebook: https://www.facebook.com/share/1DVmLcAYHD/?mibextid=wwXIfr

10. Policy Updates

Click Wrap reserves the right to update this policy when necessary. Any updated version will be published on this page with a revised “Last Updated” date.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

Thank you for shopping with Click Wrap .

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